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得益于新技术的普及，中小型企业过去曾面临的贸易挑战（从语言障碍到寻找新客户）已经不再是现阶段Zui主要的挑战。目前中小型企业在进出口业务中面临的三大主要挑战分别是清关、和物流问题，调查显示，64%的受访企业表示物流供应商正在帮助它们应对这些挑战。此次调查还表明，海运是中小型企业Zui主要的进出口运输方式，是空运。
陈嘉良表示：“随着中小型企业国际化程度的提高，它们对物流的需求也越来越大。联邦快递致力于为中小型企业提供正确的资源和工具，满足它们不断变化的发展需求。我们将利用遍布全球的网络和的清关操作继续支持中小型企业发展跨境贸易，让它们在开拓并融入新市场上游刃有余。”
今年11月，中国将举办首届中国国际进口博览会，作为全球贸易的积极倡导者和推动者，联邦快递届时也将作为参展商，在博览会的“服务贸易””区域，展示公司在支持进口贸易方面的全方位的物流服务和技术。通过这个平台，联邦快递将向包括中小型企业在内的用户介绍的物流解决方案，支持它们充分把握国际贸易商机。
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Almost three of small and medium-sized enterprises in Germanyuse or are planning to incorporate digital technology within theirlogistics processes according to research commissioned by FedExExpress. The study, which surveyed 501 SMEs across Germany, foundthat almost 6 out of 10 view digital logistics processes – such asautomatic product tracking or automatic route planning – asrelevant in being able to keep pace with changing market re and thedemands of their customers. Cloud technology is perceived to be thenew technology that is most relevant in driving more efficientlogistics chains and service improvements in the coming years,based on feedback received from customers by the SMEs surveyed.
Over a of respondents indicated that they actively monitor themedia and use the internet to obtain information on digital trends,demonstrating that small and medium sized enterprises can clearlysee the potential benefits that digitalization can bring.